Medical Assistant – Wellesley Office

• Wellesley, MA, USA
• Full-time
• Work Address: 65 Walnut St. Suite 201 Wellesley MA 02184
• Shift: Days
• Job Category (for posting purposes): Clinical Support
• Employment Type: Full Time

Company Description

It takes a lot of very smart, hard-working and talented people to provide the level of care that we give to our patients. Tufts Medical Center is an internationally respected academic medical center and we pride ourselves not only on the sophistication of the care we deliver, but the compassionate way in which we provide it. And that starts with our employees.

Job Description

Graduate of an accredited medical assistant program.

Under general supervision of licensed personnel and office management, the Medical Assistant (MA) is responsible for continuous, efficient and smooth patient flow in the medical office setting – the MA is considered the patient liaison through both clinical and administrative responsibilities.

This role plays an important role in in the office’s clinical operations, patient experience, and revenue cycle process. At Tufts Medical Center Wellesley, MA’s are cross-trained to perform both administrative and clinical duties on a regular basis to ensure operational efficiency.

Our MAs respond to variations in patient and office needs, identify and provide necessary patient care preparation, and assist with patient care as warranted and within their scope of practice. The MA role is a vital member to the care team.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

Assists in Patient Care

• Exercises a high degree of customer service in all interactions with patients, their support system, and fellow Tufts professionals.
• Provides a safe, comfortable, and clean environment for patients and families. Checks to ensure patient comfort, privacy, and safety.
• Prepares exam room for each patient in accordance with needs of patient’s visit, maintaining standard of the practice for stocking and cleanliness.
• Escorts patient to exam room and prepares patient for provider visit. At Tufts Medical Center Wellesley, this includes adult primary care and specialty care patients.
• Prepares medical record for patient visit, confirming accuracy with patient identifiers, inclusive of entering chief complaint and social history.
• Performs and records vital signs (blood pressure, pulse, temperature, height and weight) and reviews list of medications with patient.
• Specimen collection: where appropriate, and as governed by clinic protocols, performs collection of specimens and/or ensures the necessary supplies and equipment are ready for the provider to use during the visit.
• Performs Point of Care Testing (POC) as ordered including Urine dips, HCG testing, Strep A, HGB A1C, and glucose testing. Performs daily/monthly quality assurance for POC as outlined in medical center policy and procedures. Maintains yearly competency per medical center policy.
• Notifies provider of patient requests for referrals and prescription renewals.
• Uses proper techniques and procedures for hazardous waste disposal, universal precautions and for body mechanics.
• Responds to variations in patient volume, provider ability, and resources (e.g. early arrivals, no shows, providers who are absent, etc.) by making continual adjustments in room utilization and assignment.
• Assists and/or chaperones providers/nursing with physical exams, treatments and procedures as necessary.
• Monitors supply inventory for clinic and orders supplies as needed.
• Stocks, maintains and rotates supplies in clinic rooms daily according to clinic demands. Monitors expiration dates.
• Participates in unit specific quality improvement projects i.e. hand washing audits, time-outs, refrigerator/medication logs, daily/monthly code cart checks.
• Active participant in office meetings.

Administrative Support

• Greats patients; verifies patient demographic information
• Takes an active role in monitoring patient flow and communicating delays to patients and providers
• Answers telephone calls. Takes accurate and timely messages and documents in patient’s electronic medical record. Forwards messages appropriately.
• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, surgical booking and coordination.
• Assists with billing charge entry and reconciliation
• Processes and tracks referrals and prior authorizations as requested/ ordered by provider.
• Ensures outside paperwork is scanned into patient’s electronic medical record.
• Provides general clerical support for team of providers as needed. Includes faxing, filing, mailing correspondence, copying, ordering supplies, calendar management and mail distribution.

Qualifications

JOB KNOWLEDGE AND SKILLS:

• Ability to participate in, and complete, the Medical Assistance’s Competency Based Orientation Program.
• Strong interpersonal, critical thinking, and communication skills.
• Ability to prioritize work and complete tasks in a timely manner.
• Ability to work independently and accurately with consistent follow-through.
• Computer literacy required. Experience with electronic medical records systems (ECW and EPIC) preferred.
• Ability to read, write and spell in English to ensure accurate message taking and data entry.
• Knowledge of and ability to use universal precautions.
• Knowledge of patient handling required.
• Ability to maintain sensitive and confidential patient information according to HIPPA.
• Bilingual skills preferred.

EDUCATION:

• Level of knowledge generally obtained through a High School Diploma or GED equivalent.
• Specialized certificate demonstrating knowledge and ability obtained through the completion of an accredited Medical Assistant Training program by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES).

EXPERIENCE:

• One to two years of medical assistant experience, preferred

Licenses, certifications, etc.

• CPR, Health Care Provider, required
• Medical Assistant National Certification preferred.

AGE SPECIFIC COMPETENCIES:

• Possesses and applies the skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process. This includes:
• Knowledge of growth and development
• Ability to interpret age specific data and response to care
• Provide age specific communication

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Works in an outpatient/ambulatory clinic setting.
• Work requires frequent standing and walking 80% of the workday.
• Some lifting, pushing or pulling required.
• Occasional stress and pressure caused by multiple simultaneous demands.
• Exposed to various body fluids along with exposure to infectious disease and sharps.
• Occasional requests to change work areas to cover another priority area to meet patient needs.
• Frequent contact with patients, families, visitors, nurses and other department staff.

Additional Information

All your information will be kept confidential according to EEO guidelines.

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Tufts Medical Center reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

COVID-19 POLICY:

Please note that effective October 1, 2021, as a condition of employment at Tufts Medical Center, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption.